Tlotsa Store Extended Refund and Returns Policy
Welcome to the Tlotsa Store, your premier destination for Tlotsa skincare, haircare, and wellness products. We are dedicated to providing our customers with a seamless and satisfying shopping experience. Our extended refund and returns policy is designed to offer you peace of mind and confidence in every purchase.
Extended Return Period
- Customers now have an extended return period of 45 days from the date of receipt to initiate a return or exchange, giving you ample time to decide if the product meets your expectations.
- Full refunds will be issued for items returned within the extended return period that are in new and unused condition, with all original packaging, labels, and accessories included.
Free Return Shipping
- We offer free return shipping for all items that are returned due to defects in materials or workmanship or if you have received the wrong product.
- Exchanges can be made for a different size or color of the same product, subject to inventory availability. If the price of the new item differs, we will either refund the difference or require additional payment to match the price of the new item.
Defective or Damaged Products
- In cases of defective or damaged items, please contact our customer service within 7 days of delivery for prompt assistance with a replacement or refund. If contacted after 7 days, we reserve the right to offer a partial refund or store credit based on the condition of the returned item.
Products Exempt from Returns
- Certain products, such as those marked as final sale, personalized items, or goods sold as part of a clearance event, are not eligible for return or exchange. Products that have been used, altered, or damaged by the customer will also not be accepted for returns.
- A restocking fee may be applied at our discretion for bulk orders or items that are returned with damaged packaging, missing labels, or missing accessories.
- Refunds will be processed within 14 business days upon receipt and inspection of the returned item. Funds will be credited back to the original method of payment used for purchase.
Return Shipping Instructions
- To initiate a return or exchange, please visit our online returns center and follow the instructions provided. Use the prepaid shipping label for eligible returns and keep a copy of your shipment receipt as proof of postage.
- All items should be returned in their original condition. We reserve the right to refuse returns on items that have been used beyond opening packaging for inspection.
- If you received an item as a gift, you could return it in exchange for store credit. Please provide proof of purchase or an order number to assist with processing.
Customer Service Support
- If you have any questions or need assistance, our dedicated customer service team is available to ensure your issues are resolved promptly.
This policy enhances our commitment to quality products and customer satisfaction. We believe in the efficacy and delight our Tlotsa products bring to our customers, and we strive to ensure that every interaction with our store reflects that belief.